Workflow DocumentsWorkflow Documents
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Report a bug in Workflow Documents, with screenshots or the PDF attached, and see what details make a failed document easy to diagnose.

Report a bug - Workflow Documents

Something in Workflow Documents is broken or behaving unexpectedly. The more precisely you can point at it, the faster we can fix it.

Template editorPreview or PDF previewThe generated PDF looks wrongGenerate document action in FlowLanguagesBranding, logo or fontsDocument history and downloadsPlan or billingDeveloper API / MCPSomething else
Drop a file here, or click to choose
Send bug report

Before you send: Troubleshooting covers the common causes - template errors, missing data, a template name that does not match, and orders older than 60 days. If it is still wrong after that, the form above is the fastest route.

What makes a report easy to fix

  1. Your store domain - so we can find the document.
  2. The template name, and whether it happened in the editor preview, in a workflow or through the API.
  3. The document - the order number, the time, and the status and error shown on the Documents page.
  4. What you expected the document to look like instead.

Useful things to attach

  • The PDF that came out wrong, or a screenshot of the part that is wrong.
  • A screenshot of the failed document on the Documents page, or of the error in the editor preview.
  • A screenshot of your Shopify Flow workflow showing the Generate document step and its fields.

Prefer another channel?

Missing something rather than broken?

If the app works as designed but does not do what you need, use Request a feature instead. Bugs jump the queue.